September 9, 2019
Given the low member usage that ultimately led to minimal earnings for our contributors, we have decided to close both the Video and Images Marketplaces on September 10th, 2019. We’ve put together a list of important information related to how the Marketplaces closing affects you and your content.
Q: What happens to my content after the Marketplace closes on September 10th?
A: On September 10th, customers will no longer be able to view or purchase Marketplace content. In the following weeks, we will be removing Marketplace content from our platform. Once content has been removed, you will no longer be able to view or access it in your account.
Q: What happens to my account after the Marketplace closes on September 10th?
A: You will still have access to your account. You will no longer be able to upload content, but you will be able to login to reference your personal information, data, and payout history.
Q: I have a pending payout scheduled to be issued after the Marketplace closes on September 10th. Will I still receive my payment?
A: Yes. You will still have access to your account, and we will issue all outstanding payouts even after the Marketplaces close. If your tax information has not been approved, we will work with you to ensure that you’re eligible to receive your payout. Please reach out to email@example.com if you need help completing your tax form.
Q: My pending payout does not meet the minimum threshold required to be paid out. Will I still receive my payment?
A: Yes. We have removed the minimum payout requirement to ensure that you receive all pending payouts successfully.
Q: I would like to join the Member Library Partner Program, but my content has been deleted. Can I still join the Partner Program?
A: We may open our platform for additional applications in the future, but for now we are working with specific contributors based on the quality and relevance of their content to our customer demand trends. We will notify you if there are opportunities to re-apply in the future.
Q: I was accepted to the Member Library Partner Program, but my content has not yet been published to the Member Library. When will my content be published?
A: We can only accept a small number of contributors into the Partner Program at a time, but as our revenue grows, we should be able to add more contributors and content. We will contact you when we have space to add your content to the Partner Program. The wait may be anywhere from a few weeks to a few months.
Q: I was accepted to the Member Library Partner Program but have not yet joined. Some of my content has been deleted from my account. Why?
A: We run heavy analysis to identify content that we believe will maximize your earnings and best meet the needs of our customers. Your remaining Marketplace content has been removed from our platform.
Q: I am a current Member Library Partner Program contributor. Some of my content that was still being distributed through the Marketplace has been deleted. Can I add my Marketplace content to the Partner Program?
A: We’ve worked closely with you to select content from your portfolio for the Member Library that we believe will maximize your earnings and best meet the needs of our customers. Unfortunately your remaining Marketplace content was not selected for inclusion in the Partner Program.
We hope this answers your questions. For more details, please reach out to us at firstname.lastname@example.org.